Privacy Policy | Ascendance Productions

Ascendance Productions LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you inquire about or engage with our services.

1. Information We Collect

When you submit an inquiry through our website, Meta (Facebook/Instagram) lead forms, email, text message, or other communication channels, we may collect personal information including but not limited to:

Full name
Email address
Phone number
Event details related to the services you inquire about

Some information may be prefilled based on your account with third-party platforms such as Meta. We may also collect technical data such as IP addresses, browser types, and usage data via cookies to improve our website experience.

2. How We Use Your Information

We use your information to:

Respond to your inquiry and communicate about our services
Confirm availability, pricing, and next steps
Provide relevant information, resources, or updates related to the services you expressed interest in
Send occasional service-related emails or text messages (such as planning tips, reminders, or updates)

3. SMS & Email Communications

By submitting your information, you consent to receive communication from Ascendance Productions LLC related to your inquiry and relevant services.

Email: You may unsubscribe from emails at any time using the "unsubscribe" link provided in our messages.
Text Messages (SMS): You may opt out of receiving text messages at any time by replying STOP. For help, reply HELP.
Message and data rates may apply. Message frequency will vary based on your interaction with us.

4. Information Sharing & Disclosure

We may share your information with trusted service providers who assist us in operating our business (such as CRM, scheduling, or email platforms). These providers are required to keep your information secure and confidential.

Strict No-Sharing Policy for SMS Consent: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as the Meta Pixel or Google Analytics) to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Data Security

We take reasonable measures to protect your personal information and store it securely. While no system can guarantee absolute security, we strive to use commercially acceptable methods to safeguard your data.

7. Third-Party Platforms

Our services may integrate with third-party platforms such as Meta (Facebook/Instagram), email service providers, and CRM systems. These platforms may collect information in accordance with their own privacy policies. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

9. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly.

10. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us at: Ascendance Productions LLC, info@ascendanceproductions.com

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